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Genetec

Unified security software combining video management, access control and analytics.

1997Founded
159+Countries served
42,500+Customers worldwide
2,100+Employees
DevicesCameras, doors10,000+ supportedOperatorsOne interfaceDesktop, web and mobileDoor held openPlate on listIntercom callUnified platformOn-premises or SaaS
10,000+cameras, encoders and other devices from many makers supported
900+integrations Mission Control can draw on, from BMS to public address
200+security settings already hardened on every Streamvault appliance
SOC 2plus ISO 27001 and ISO 27017 compliance for Security Center SaaS
Two ways to run it

Security Center on site, or as a service

Genetec is a software company first. The same unified platform can run on servers you own, as a cloud subscription, or as a mix of the two, and both work with cameras and door hardware from many makers. We help you choose on site count, bandwidth, retention, existing hardware and IT policy.

Hardened applianceCamerasDoorsPlatesIntercomsStreamvaultSecurity CenterOn Streamvault or your ownOmnicast videoSynergis accessAutoVu plates
On-premises

Genetec Security Center

The on-premises platform. Video, access control, plate recognition, intercoms and intrusion panels run as modules of one system, on your own servers or a preloaded Streamvault appliance, and operators learn a single interface instead of several.

  • Omnicast for video, Synergis for doors, AutoVu for plates
  • Sipelia brings intercoms and calls onto the same screen
  • Intrusion panels and industrial IoT data shown alongside
  • Federation joins many sites into one central view
Security CenterDelivered as a serviceUpdates roll out for youHead officeCloudlink 210BranchCloudlink 110DepotExisting doorsBrowserApp
Cloud

Security Center SaaS

The same unified system as a cloud subscription. Existing cameras and door hardware can stay in place, Cloudlink appliances handle video, access and intrusion at the edge, and updates and fixes are delivered remotely.

  • Pay for camera connections, door connections or a mix
  • Cloudlink 110, 210 and 2210 appliances at the edge
  • Run fully in the cloud or alongside on-premises servers
  • Web, mobile and desktop apps shaped to each role
What it does

One system doing the work of several

The point of Genetec is that video, doors, plates and alarms share one database and one screen. These are the parts of the platform our customers notice most in day-to-day use.

Red jacket near a white ute, last night4 results93%Dock 2 · 22:4188%Gate · 22:3674%Car park · 22:3069%White ute, Bay 4Describe what you are after and search across every device at once

Faster investigations

In Security Center SaaS, an investigator can describe what they are looking for and get matching moments from across the whole system, then build a case and share it with the right people without leaving the interface.

2KD 7MFPlate read2KD 7MFWhite ute, SharpVOn hotlistAlert sent to deskVideo clip attached

AutoVu plate recognition

Fixed SharpV and mobile SharpZ3 cameras read plates day and night and can also estimate speed, vehicle type and colour. Hotlist hits arrive with the video beside them, and partial plates can still be searched.

CardMobileFobVisitorAccess granted08:02 Main entry08:05 Lift lobby08:40 Comms room19:12 Door held

Synergis access control

Enrol staff and visitors, issue cards or mobile credentials and set who can go where and when. Works with readers and controllers from Axis, HID, STid and others, and a door alarm opens with the camera that covers it.

Mission ControlOpen incidents3Auto-dispatched14Events filtered1,280SOP compliance98%Incidents, 8 weeksPlaybook stepsGas alarm, Level 2PA message playedGuards dispatchedArea cleared

Mission Control incidents

Mission Control sorts real incidents from routine noise, walks operators through each step of the response plan and hands routine jobs out automatically. Rules are built with drag and drop rather than custom code.

FoyerFire exitLift lobbyIntercomDockGate LPRDoors, cameras and plates on one map

Maps and alarm handling

Cameras, doors, intercoms and plate readers sit on live maps and dashboards, so an operator sees where an alarm is, opens the nearest camera and acts on it from the same window.

Security Center videoClips pulled into a casePhones and body-wornUploads from the fieldClearance caseShared only with approved peopleEvery share is loggedAuditedEncrypted transferNo more DVDsRetention schedulesReview in a browserEvidence from any source kept together in one case

Clearance evidence sharing

Clearance collects video, photos, audio and documents into cases and shares them with police, insurers or other parties through a link rather than a DVD, with retention rules and an audit trail. EPA Victoria is one Australian user.

The range

What Genetec makes

Security Center modules

  • Omnicast video management
  • Synergis access control
  • AutoVu licence plate recognition
  • Sipelia intercom and communications
  • Mission Control incident management

Cloud services

  • Security Center SaaS
  • Video surveillance as a service
  • Access control as a service
  • Clearance digital evidence management
  • ClearID physical access management

Appliances

  • Streamvault entry-level, up to 50 cameras
  • Streamvault rackmount, up to 672 TB
  • Streamvault workstations for video walls
  • Cloudlink 110, 210 and 2210 for SaaS

Door and plate hardware

  • Synergis Cloud Link gateway
  • Axis Powered by Genetec door controllers
  • AutoVu SharpV fixed plate cameras
  • AutoVu SharpZ3 mobile plate cameras
How it fits together

A Teracom Genetec system, end to end

ON SITEPLATFORMPEOPLECamerasMany brandsDoor readersSynergis controllersPlate camerasAutoVu SharpVIntercomsThrough SipeliaIntrusion panelsPanel integrationSecurity CenterStreamvault on siteSaaS optionCloudlink at the edgeMission ControlIncident playbooksSecurity deskDesktop clientManagersWeb and mobileTeracom monitoringAfter-hours alarmsVideo, doors, plates, intercoms and alarms in one system, and alarms to our monitoring centre after hours

Cameras, door readers, plate cameras, intercoms and alarm panels all report to Security Center, either on a Streamvault appliance on site or through Cloudlink to the SaaS platform. Your team works from the desktop client, the web or a phone, and alarms can come through to our monitoring centre after hours.

Where we put it to work

  • Airports and transport
  • Data centres
  • Local government
  • Hospitals
  • Universities and schools
  • Stadiums and venues
  • Energy and utilities
  • Retail
Teracom and Genetec

What Teracom does on a Genetec job

  1. Design

    Cameras, doors and plate readers planned from the site drawings, with the right Security Center modules, licences and Streamvault or Cloudlink hardware chosen before anything is ordered.

  2. Install and commission

    Devices mounted, cabled and enrolled, cardholders and schedules loaded, and maps, alarms and plate lists set up and tested on site.

  3. Connect to monitoring

    Door, intrusion and video alarms can come through to our monitoring centre for after-hours response.

  4. Look after it

    Software and firmware updates, licence renewals and health checks handled on a maintenance plan, so the system stays current and supported.

From Genetec: Genetec TechDocs · Genetec supported device list · Streamvault appliances

Why Teracom works with Genetec

Unified security, built on an open platform.

One Truly Unified Platform

Security Center natively combines video (Omnicast), access control (Synergis) and license plate recognition (AutoVu) in one operator interface, not separate systems bolted together.

Open Architecture

Built to integrate with over 10,000 third-party devices and systems, so customers choose the best camera or hardware for the job instead of being locked to one vendor.

Privacy Protection Built In

The KiwiVision Privacy Protector module anonymises people in live and recorded video by default, among the first video products to carry a GDPR-ready privacy seal.

Mission Control PSIM

Genetec Mission Control turns Security Center into a decision-support system that automates incident workflows across video, access and intrusion events without custom scripting.

Hybrid-Cloud, Your Pace

Cloudlink appliances and Security Center SaaS bring existing camera and access control hardware to the cloud, letting customers migrate on their own timeline instead of a forced rip-and-replace.

Genetec is a Canadian technology company best known for Security Center, a unified security platform that brings video management, access control, automatic license plate recognition and other security applications together in one system rather than running them as separate products. Genetec's software is widely used across large, multi-site enterprise, government, transportation and retail security deployments.

Want to know more about why we chose to work with Genetec? Contact us.

Genetec product imagery

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